Refunds & returns policy
Fragrance is personal and, once worn, a bottle cannot be resold. Our policy is built around that, and around getting problems fixed quickly.
Damaged or wrong item
If a bottle arrives damaged, leaking, or is not what you ordered, message us within 48 hours of delivery with a photo. We replace it at our cost or refund you in full, whichever you prefer.
Unopened bottles
An unopened, unused bottle in its original packaging can be returned within 7 days of delivery for a refund less the delivery cost. The seal must be intact.
Opened bottles
For hygiene reasons we cannot accept a return once a bottle has been opened or worn. This is why we sell 1ml testers, and we would rather you test first.
If a scent is not what you expected
Message us. We cannot refund an opened bottle, but we will help you find something closer and we take the feedback seriously. Repeat customers are often offered a credit at our discretion.
Refund timing
Approved refunds are processed within 5 working days to the account or card used. Paystack fees are not deducted from your refund.
Testers and free items
1ml testers and promotional free items are not refundable.